Please report maintenance or repairs required to Raine & Horne Hervey Bay's office immediately. 

You can report this in a number of ways:

• Phone - 07 4128 2188     
• Fax - 07 4124 4414    
• Email - sales.admin@herveybay.rh.com.au
• Online - https://www.raineandhorne.com.au/herveybay/maintenance-request
• In Person - Come into the Raine & Horne office and complete a "Tenant Maintenance Request Form"

Outside of normal business hours?
Should the situation occur outside of normal business hours, please take a few minutes to assess if it is truly an emergency - an emergency situation is one that means your health, safety or security is at risk.  Please refer to your Tenancy Agreement - Part 2 Standard Terms which details the definition of emergency situations and also the procedure for arranging emergency repairs.

Should you attempt to carry out repairs or maintenance yourself without Raine & Horne's approval, and they are not done to a satisfactory standard you could be responsible for additional expenses at the end of your tenancy.

Some important things to note:

Hot water systems: 

Please report a leaking or burst hot water systems to Raine & Horne's office immediately. 

Should your problem be a lack of hot water, check the following before requesting maintenance: 

• Is the power switch on? 
• Has the safety switch in the meter box tripped? 
• Has your shower routine changed or increased? 

NOTE: Tenants are required to pay for unnecessary call outs.

Electricity: 

Check to see if your neighbours have also lost power, and if so, contact Ergon.  Otherwise, 

• Check your safety switch which may have tripped. If so, reset the switch. 
• If it trips again, unplug all appliances from power points. Reset the safety switch and then plug in appliances one at a time until the faulty appliance is located. 
• If this does not rectify the problem please call Raine & Horne's office. 

NOTE: Tenants are required to pay for call outs where a faulty appliance belonging to them has caused the problem.

Television reception: 

If you are experiencing poor or no television reception, please check firstly that the fault is not your equipment. 

NOTE: Tenants are required to pay for call outs where the fault is determined to be their own equipment.  

If you have any other questions in relation to maintenance and repairs, please contact your Property Manager.